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Posted on: September 10, 2019

MGED is asking all customers to give their opinions about Energy and Service

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The Middleborough Gas and Electric Department is reaching out to all customers to give their opinions about issues that could influence department energy purchases and programs in the future, including those with possible impacts to customer bills.

The department is working with GreatBlue, a research firm who has surveyed customers in the past, to ask questions about their experiences with MGED services and programs. MGED customers who have a registered cell phone or land-line phone on file with the department may be getting a call in the next two weeks and MGED asks that you take that call.  The call ID will show as either: GreatBlue; GreatBlue Research; or a phone number beginning with 860-740 and ending with 4001 to 4005.

Customers can also participate later this month by visiting the MGED.com website and clicking on the giant question mark on the home page. Those who are called can take part in the current survey with calls starting on Wednesday, September 11th. Those with an email address registered with the department can expect an email with the survey link a week later. The department also asks participating customers to answer the demographic questions about age, education and income so that they are sure to receive feedback from a diverse customer group. The department expects to share the results in October.

“We greatly value our customers’ input and want to hear from as many as possible as we make plans for long term reliable and cost-effective natural gas and electric service,” said Crowley. All participants remain anonymous. Anyone with concerns or questions of their own about the survey can talk with Public Communications Manager Sandy Richter by calling the administrative office at 508-946-3702.

The Middleborough Gas & Electric Department is a public utility, owned by the town of Middleborough and serving over 5,000 natural gas customers in Middleborough and over 16,000 electric customers in Middleborough and neighboring Lakeville.

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